Zentee.in 10 day returns and exchange policy gives you an option to return or exchange items purchased on Zentee.in for any reason within 10 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
ways to return the product to us:
Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs into your paytm wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact
Under Exchange Policy, only size exchanges are allowed. not Designs Items can be exchanged for a
- similar size or a different size. Exchanges are allowed only if your address is serviceable
- for an exchange by our Logistics team.
- In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.
How can I Self-Ship the product to zentee.in?
you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on Website
The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
Where should I self-ship the Returns?
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then. Please address the return shipments to the seller you purchased the products from.
S.R. ENTERPRISES,
# 1284, Guptha store Circle,
Rajeev nagar, 1st Stage,
Udayagiri,
Mysore-570019
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.
If an order is cancelled, refund will be in your paytm wallet. In case of return, refund will within 10 days of the return acceptance.Orders which are not accepted by our customers and hence, are shipped back to the warehouse, for such orders refund will reflect once the product reaches our warehouse.